Refund policy

Azella Refund Policy

Last Updated: January 19, 2026

At Azella, we strive to provide a smooth and transparent shopping experience. If you are not completely satisfied with your purchase, we offer a 30-day return or replacement policy, starting from the date you receive your order.

 

 

 

 

Eligibility for Returns

To be eligible for a return, all of the following conditions must be met:

  • The item must be unused, unworn, and in the same condition as received

  • The item must be returned in its original packaging, including all accessories

  • Proof of purchase (order confirmation or receipt) is required

  • The return must be shipped back with a valid tracking number

Returns must be sent to our designated return warehouse. Items returned to incorrect addresses, intermediary facilities, or forwarding centers are not eligible for a refund.

 

 

 

 

Return Address

All approved returns must be shipped to the following address:

Polichno 40A
89-100 Polichno
Poland

 

 

 

 

Return Shipping

  • Customers are responsible for all return shipping costs

  • Original shipping fees are non-refundable

  • We strongly recommend using a tracked shipping method, as we are not responsible for lost return shipments

 

 

 

 

How to Request a Return

To initiate a return or replacement, please contact us at hello@azella.storecom.

If your return is approved, you will receive confirmation and detailed instructions before sending your item.
Items sent back without prior approval will not be accepted.

 

 

 

 

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Clear photos or video evidence of the issue

Once verified, we will provide an appropriate resolution, such as a replacement or refund, at no additional cost.

 

 

 

 

Order Cancellations

Orders may be canceled within 1 hour of placement.

After this time, orders are automatically processed and submitted to our fulfillment partners and cannot be canceled.

 

 

 

 

Non-Returnable Items

The following items are not eligible for return:

  • Sale or promotional items

  • Gift cards

  • Custom or personalized products

  • Personal care or hygiene-related items

  • Items damaged due to misuse or normal wear and tear

 

 

 

 

Exchanges

If you wish to exchange an item, the fastest option is to return the original item and place a new order once your return is approved.

 

 

 

 

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds will be issued to the original payment method

  • Processing times may vary depending on your bank or payment provider

Important: Orders that have already received a replacement under our resolution policy are no longer eligible for a refund.

 

 

 

 

Contact Information

Email: hello@azella.storecom

Company:
ECOMMERSIA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Aleja „Solidarności” 68 / 121
00-240 Warszawa, Poland